Some unblocks may take very little time once we are set up and others take longer as they are more complex to solve.
Drainz staff are trained to follow these steps:
Step 1: Contact
We ask questions to clarify the problem
Access to site is discussed to eliminate barriers eg dog is locked away, gate is open, deck has been built over a gully
Customer advised time Drainz technician will be onsite
Recommend action and agree on price based on first contact.
Step 2: Diagnosis
Technician advises you they are onsite
Visually inspects the drains or pipes around property to identify where blockage is and find the most suitable access point
Determine the most effective way to clear the blockage
If different equipment is required, customer is contacted with a no obligation quote.
Step 3: Action
Drainz clears the blocked drain
A CCTV drain camera inspection may be used to pinpoint the depth and location of a blockage. The location will be marked with a peg or dazzle. Upon request a video can be provided on a memory stick
Site is cleaned by technician
Customer contacted to advise what we did and advised how to maintain a healthy drain
If blockage is unsuccessful, we can refer you to a registered drainage contractor if further work is required.