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Frequently Asked Questions about blocked drains



How do I know if my drain is blocked?

There are several signs to look out for:

  • unpleasant smells coming from the drain
  • water is overflowing of slow to drain away
  • gurgling in pipes
  • toilet paper or excrement overflowing from your drainpipe or gully

How much does it cost to unblock a drain?

The cost to unblock a drain starts from only $55. See our special discount offer.  If the job requires other equipment or takes longer we will contact you and requote price before beginning the job.

Who is responsible for a blocked drain? 

Usually the property owner is responsible for ensure your drains and internal and external waste pipes are cleared. If a tenant blocks a pipe or drain through misuse, then the tenant may be responsible eg flushing babywipes or sanitary products down the toilet.

What causes a blocked drain?

The most common reason for a blocked drain is from flushing the wrong things down the drain such as baby wipes, sanitary items, kids toys etc. Another common cause is tree roots penetrating the underground pipe which can cause obstructions and damage.

How do you clear the blocked drain or drainage pipes outside?

We use a high-pressure hydrojet which is the most effective way to clear all blockages. It uses high pressure water to scrub the internal wall of your sewer or drain pipes. The internal walls of the pipe are cleaned by washing away the debris, built up fats and oils in fact pretty much anything that has accumulated in the drain pipe walls

When is a CCTV drain camera inspection required? 

A CCTV drain camera inspection is necessary when we suspect that the drain or pipe is damaged after a high-pressure water jet unblock. We will always advise in advance if this service is required. CCTV drain camera finds the cause and locates the problem so we can fix it as soon as possible.

Who maintains stormwater pipes and drains?  

Property owners are responsible for maintaining private stormwater assets on their property. Note that public stormwater assets can appear on private land. The boundary is where private stormwater pipes connect to the public network. It can also be where the connection crosses into your neighbour’s property or a reserve. To view the public stormwater network, go to the GeoMaps viewer which only works is you are using a computer.

Who is responsible for clearing the underground pipes from the house to the street?  

Property owners are responsible for maintaining private sewer lines from the house to the street. Council is responsible for any mainline blockages. If there is a constant flow of water or sewerage coming out of drain, try contacting WaterCare Services.

How can I unblock a sink or shower drain?   

If you feel up to some DIY, then we recommend that you use gloves and a mask for protection before trying any of the following:

1.  Drain plunger

Make sure plunger cup completely covers drain and plunge quickly up and down several times. Pour a non-toxic drain cleaner such as baking soda and vinegar or purchase one from a hardware store.

2.  Baking soda and vinegar

Pour 1/2 cup of baking soda down drain. Follow with 1/2 cup of white vinegar. An acid reaction will occur immediately. Let sit for an hour or overnight if possible.  Pour a jug of hot water down drain. This may need to be repeated several times.

3.  Bent wire

Bend an old wire coat hanger or wire about the same thickeness into a hook at one end. Push down drain and try to pull hair and grime out. Remember the aim is to pull it out and not to push it in any further. When you have got as much out as you can, pour hot water or drain clean liquid down drain.